Welcome to the topic of continuous quality improvement (CQI)! This video course, Total Quality Management (TQM), offers strategies for achieving long-term success in an organization through the comprehensive management of quality. This video lesson, The Origins, is the first out of five. In this video lesson, learners will become familiar with how TQM came about and how the world responded to it. They will also learn what quality is, common misconceptions about quality, and why quality is so critical for every organization.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Understand the Historical Development of TQM
Identify Key Principles of Total Quality Management
Recognize the Importance of Customer Satisfaction in TQM
Analyze the Impact of TQM on Organizational Performance
Implement TQM Practices in Real-World Scenarios
Quality Managers, Project Managers, Team Leaders, Business Analysts, Students in Business Management
None
01. Introduction to Total Quality Management
02. Historical Background of TQM
03. Key Principles and Concepts of TQM
04. Role of Leadership in TQM
05. Customer Focus and Satisfaction in TQM
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Historical Development of TQM
Identify Key Principles of Total Quality Management
Recognize the Importance of Customer Satisfaction in TQM
Analyze the Impact of TQM on Organizational Performance
Implement TQM Practices in Real-World Scenarios
WHO SHOULD ATTEND
Quality Managers, Project Managers, Team Leaders, Business Analysts, Students in Business Management
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Total Quality Management
02. Historical Background of TQM
03. Key Principles and Concepts of TQM
04. Role of Leadership in TQM
05. Customer Focus and Satisfaction in TQM
