Welcome to the eight-part video course on Using Surveys to Get Feedback! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. This video course contains eight video lessons that will provide guidance as you prepare and deliver quality surveys, learn how to design valid research, and understand how to analyze the data and develop an action plan. To access your activity IDs, a View CECertificate button will display on the profile upon completion of thecourse. This program is valid for 1.5 PDC for Society for Human ResourceManagement (SHRM), 1.5 hour(s) of recertification credit through the HRCertification Institute (HRCI) and 1 PDU for the Project Management Institute(PMI).
Overview
COURSE DIFFICULTY
COURSE DURATION
1h
Skills Learned
After completing this online training course, students will be able to:
Design effective surveys to gather actionable feedback
Analyze survey data to identify trends and insights
Develop strategies to improve products or services based on survey results
Communicate findings and recommendations to stakeholders
Implement follow-up actions based on feedback received
Business Analysts, Marketing Professionals, Project Managers, Product Managers, Customer Experience Specialists
None
01. Introduction to Survey Methodology
02. Types of Surveys and Their Applications
03. Crafting Effective Survey Questions
04. Analyzing and Interpreting Survey Data
05. Presenting Findings and Recommendations
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Design effective surveys to gather actionable feedback
Analyze survey data to identify trends and insights
Develop strategies to improve products or services based on survey results
Communicate findings and recommendations to stakeholders
Implement follow-up actions based on feedback received
WHO SHOULD ATTEND
Business Analysts, Marketing Professionals, Project Managers, Product Managers, Customer Experience Specialists
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Survey Methodology
02. Types of Surveys and Their Applications
03. Crafting Effective Survey Questions
04. Analyzing and Interpreting Survey Data
05. Presenting Findings and Recommendations
