Welcome to the Using Surveys to Get Feedback video series! In order to assess and improve performance, you need information and data, and lots of it. One way to collect this is through surveys. Whether you are polling customers or employees, you need to make sure the results are valid, and this takes planning, preparation, and some basic knowledge of survey method. Sometimes, satisfaction information isn’t enough. If satisfaction data doesn’t lead to clear conclusions, there’s also the issue of "importance." This lesson will help you gather data about which survey points your respondents care most about, so that you can focus your efforts where they are needed most.
Overview
COURSE DIFFICULTY
COURSE DURATION
8m
Skills Learned
After completing this online training course, students will be able to:
Understand the significance of prioritizing survey feedback
Analyze and interpret the importance of various survey questions
Implement strategies to improve survey effectiveness
Develop actionable insights based on survey results
Survey Researchers, Data Analysts, Marketing Professionals, Business Managers
Completion of Parts 1-5 of the Survey Series
01. Introduction to Survey Feedback
02. The Role of Importance in Survey Design
03. Techniques for Analyzing Survey Importance
04. Best Practices for Implementing Feedback
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the significance of prioritizing survey feedback
Analyze and interpret the importance of various survey questions
Implement strategies to improve survey effectiveness
Develop actionable insights based on survey results
WHO SHOULD ATTEND
Survey Researchers, Data Analysts, Marketing Professionals, Business Managers
PREREQUISITES
Completion of Parts 1-5 of the Survey Series
COURSE OUTLINE
01. Introduction to Survey Feedback
02. The Role of Importance in Survey Design
03. Techniques for Analyzing Survey Importance
04. Best Practices for Implementing Feedback
