Welcome to the four-part video course on verbal self-defense at work! While the assumption of goodwill must rule every workplace, occasionally you will encounter people who cross the line of respectful discourse and whose word games flirt with the gray area between honest humor and covert aggressiveness and bullying. This video course contains four video lessons to help you recognize and defuse these situations and the people who cause them. This course will help you understand different conversational dynamics, the types of people who engage in ill-will power plays in the workplace, and different strategies for curtailing these situations.
Overview
COURSE DIFFICULTY
COURSE DURATION
25m
Skills Learned
After completing this online training course, students will be able to:
Recognize verbal aggression and covert bullying in the workplace
Implement strategies to defuse tense conversations
Understand different conversational dynamics in professional settings
Identify types of individuals who engage in ill-will power plays
Develop effective communication techniques for self-defense
Employees, Managers, Team Leaders, HR Professionals
None
01. Introduction to Verbal Self-Defense
02. Identifying Verbal Aggression
03. Strategies for Defusing Tension
04. Effective Communication Techniques
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Recognize verbal aggression and covert bullying in the workplace
Implement strategies to defuse tense conversations
Understand different conversational dynamics in professional settings
Identify types of individuals who engage in ill-will power plays
Develop effective communication techniques for self-defense
WHO SHOULD ATTEND
Employees, Managers, Team Leaders, HR Professionals
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Verbal Self-Defense
02. Identifying Verbal Aggression
03. Strategies for Defusing Tension
04. Effective Communication Techniques
