Welcome to the Verbal Self-Defense at Work series of video lessons! While the assumption of goodwill must rule every workplace, occasionally, you will encounter people who cross the line of respectful discourse and whose word games flirt with the gray area between honest humor and covert aggressiveness and bullying. This initial video lesson introduces the ‘put down game’ and offers a guide to differentiating between overtly hostile situations — illegal activities and harmful to every workplace — and verbal sparring matches that you may want to deal with personally.
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Recognize the difference between put-downs and effective communication
Apply verbal self-defense techniques in workplace interactions
Enhance their conflict resolution skills through improved communication
Foster a more positive and respectful work environment
Build confidence in handling difficult conversations
Professionals, Team Leaders, Managers, Human Resources Personnel, Communication Specialists
None
01. Understanding Verbal Self-Defense
02. Identifying Put-Downs and Their Impact
03. Strategies for Effective Communication
04. Role-Playing Scenarios and Practice
05. Developing a Personal Action Plan for Improvement
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Recognize the difference between put-downs and effective communication
Apply verbal self-defense techniques in workplace interactions
Enhance their conflict resolution skills through improved communication
Foster a more positive and respectful work environment
Build confidence in handling difficult conversations
WHO SHOULD ATTEND
Professionals, Team Leaders, Managers, Human Resources Personnel, Communication Specialists
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Verbal Self-Defense
02. Identifying Put-Downs and Their Impact
03. Strategies for Effective Communication
04. Role-Playing Scenarios and Practice
05. Developing a Personal Action Plan for Improvement
