Welcome to the Verbal Self-Defense at Work series of video lessons! While the assumption of goodwill must rule every workplace, occasionally, you will encounter people who cross the line of respectful discourse and whose word games flirt with the gray area between honest humor and covert aggressiveness and bullying. In this video lesson, you will learn to recognize and win the put-down game. This requires establishing the intent of the aggressor, walking away from your ego, and removing the payoff.
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Analyze the dynamics of put-down situations
Employ effective verbal self-defense techniques
Develop strategies for maintaining composure under verbal attack
Recognize and address manipulative communication styles
Professionals seeking to improve their interpersonal communication skills, Managers, Team Leaders, Human Resource Specialists
Verbal Self-Defense at Work (Part 1)
01. Understanding Put-Down Situations
02. Techniques for Verbal Self-Defense
03. Strategies for Maintaining Professionalism
04. Recognizing Manipulative Communication Styles
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Analyze the dynamics of put-down situations
Employ effective verbal self-defense techniques
Develop strategies for maintaining composure under verbal attack
Recognize and address manipulative communication styles
WHO SHOULD ATTEND
Professionals seeking to improve their interpersonal communication skills, Managers, Team Leaders, Human Resource Specialists
PREREQUISITES
Verbal Self-Defense at Work (Part 1)
COURSE OUTLINE
01. Understanding Put-Down Situations
02. Techniques for Verbal Self-Defense
03. Strategies for Maintaining Professionalism
04. Recognizing Manipulative Communication Styles
