Welcome to the Verbal Self-Defense at Work series of video lessons! While the assumption of goodwill must rule every workplace, occasionally, you will encounter people who cross the line of respectful discourse and whose word games flirt with the gray area between honest humor and covert aggressiveness and bullying. When it comes to defending yourself verbally, half the battle is identifying what’s being done to you. If you can recognize a shot at you when you see one, and if you can figure out the tactic the other person’s using, then it’ll be easy to decide how to respond. This lesson will help you recognize the common types of attack in the put-down game.
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Recognize different put-down styles used in workplace communication
Implement verbal self-defense techniques to counteract negative remarks
Foster a more positive and respectful work environment
Enhance communication skills to effectively address conflicts
Professionals in any role, Human Resources personnel, Team leaders, Managers, Customer service representatives
Completion of Verbal Self-Defense at Work (Part 2 of 4)
01. Introduction to Put-Down Styles
02. Identifying Verbal Attack Patterns
03. Strategies for Responding to Put-Downs
04. Role-Playing Scenarios for Practice
05. Creating a Supportive Work Culture
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Recognize different put-down styles used in workplace communication
Implement verbal self-defense techniques to counteract negative remarks
Foster a more positive and respectful work environment
Enhance communication skills to effectively address conflicts
WHO SHOULD ATTEND
Professionals in any role, Human Resources personnel, Team leaders, Managers, Customer service representatives
PREREQUISITES
Completion of Verbal Self-Defense at Work (Part 2 of 4)
COURSE OUTLINE
01. Introduction to Put-Down Styles
02. Identifying Verbal Attack Patterns
03. Strategies for Responding to Put-Downs
04. Role-Playing Scenarios for Practice
05. Creating a Supportive Work Culture
