Welcome to the Verbal Self-Defense at Work series of video lessons! While the assumption of goodwill must rule every workplace, occasionally, you will encounter people who cross the line of respectful discourse and whose word games flirt with the gray area between honest humor and covert aggressiveness and bullying. The final step in the put-down game is preparing to shut down the aggressor. This lesson will equip you with some strategies, both passive and proactive, to neutralize these people.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify effective response strategies to verbal put-downs
Develop techniques to maintain composure in challenging situations
Enhance assertiveness while fostering a positive workplace environment
Recognize the impact of verbal communication on team dynamics
Professionals in customer service, Human Resources personnel, Team leaders, Managers, Employees seeking to improve communication skills
None
01. Understanding Verbal Put-Downs
02. Strategies for Effective Responses
03. Building Confidence and Assertiveness
04. Role-Playing Scenarios and Practice
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify effective response strategies to verbal put-downs
Develop techniques to maintain composure in challenging situations
Enhance assertiveness while fostering a positive workplace environment
Recognize the impact of verbal communication on team dynamics
WHO SHOULD ATTEND
Professionals in customer service, Human Resources personnel, Team leaders, Managers, Employees seeking to improve communication skills
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Verbal Put-Downs
02. Strategies for Effective Responses
03. Building Confidence and Assertiveness
04. Role-Playing Scenarios and Practice
