Welcome to “What to Do When a Customer Records You on Their Phone,” a lesson created to help you respond professionally when a customer whips out their phone to capture your interaction on camera. Throughout this lesson, you’ll consider a couple of real-life scenarios when an employee reacted badly to being recorded by a customer, causing their company to get negative press. Then, you’ll explore some tips for responding the right way when you find yourself in a similar situation. Ultimately, you should be able to deescalate the situation so that the customer stops recording – or, at the very least, the video reflects well on you and your company if it goes viral on social media.
Overview
COURSE DIFFICULTY
COURSE DURATION
8m
Skills Learned
After completing this online training course, students will be able to:
Understand the legal implications of being recorded by customers
Develop strategies for responding to customer recordings professionally
Communicate effectively with customers in recorded situations
Implement best practices for handling sensitive interactions
Customer Service Representatives, Retail Managers, Sales Professionals, Call Center Agents
None
01. Introduction to Customer Recordings
02. Legal Considerations and Privacy Laws
03. Effective Communication Strategies
04. Best Practices for Handling Recorded Interactions
05. Case Studies and Role-Playing Scenarios
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the legal implications of being recorded by customers
Develop strategies for responding to customer recordings professionally
Communicate effectively with customers in recorded situations
Implement best practices for handling sensitive interactions
WHO SHOULD ATTEND
Customer Service Representatives, Retail Managers, Sales Professionals, Call Center Agents
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Recordings
02. Legal Considerations and Privacy Laws
03. Effective Communication Strategies
04. Best Practices for Handling Recorded Interactions
05. Case Studies and Role-Playing Scenarios
