Welcome to the “Win-Win Conflict Resolutions” video lesson intended to help learners recognize how to use collaboration to achieve optimal conflict resolutions. This video lesson is the sixth of seven in the “Conflict Resolution” video course, which helps learners productively navigate and resolve conflict situations. Throughout this lesson, viewers will learn the steps for reaching a conflict resolution that is satisfactory to both parties involved in the conflict.
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Identify the Steps for Achieving Collaborative Resolutions
Recognize the Importance of Mutual Satisfaction in Conflict Resolution
Apply Techniques for Effective Communication During Conflict
Develop Strategies for Maintaining Positive Relationships Post-Conflict
Conflict Resolution Practitioners, Team Leaders, Human Resources Professionals, Mediators, Managers
None
01. Understanding Conflict Dynamics
02. Techniques for Collaborative Problem Solving
03. Strategies for Effective Communication in Conflict Situations
04. Steps to Achieve Win-Win Outcomes
05. Maintaining Relationships After Conflict Resolution
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Steps for Achieving Collaborative Resolutions
Recognize the Importance of Mutual Satisfaction in Conflict Resolution
Apply Techniques for Effective Communication During Conflict
Develop Strategies for Maintaining Positive Relationships Post-Conflict
WHO SHOULD ATTEND
Conflict Resolution Practitioners, Team Leaders, Human Resources Professionals, Mediators, Managers
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Conflict Dynamics
02. Techniques for Collaborative Problem Solving
03. Strategies for Effective Communication in Conflict Situations
04. Steps to Achieve Win-Win Outcomes
05. Maintaining Relationships After Conflict Resolution
