Help Desk Professional

By: Spike Xavier

The CompTIA A+ Core 1 (220-1201) V15 course focuses on the equipment side of modern support work. Covering key areas such as Mobile Devices, Networking, Hardware, Virtualization & Cloud Computing, and Hardware/Network Troubleshooting, the course equips learners with a broad set of skills. Participants gain insights into devices like laptops, mobile phones, and IoT equipment, understand how to network and configure components, explore virtual and cloud environments, and apply troubleshooting methodologies to maintain effective operations. Mastery of these domains prepares you for the 90-question Core 1 exam, where a passing score (675/900) fulfills one of two requirements for achieving full CompTIA A+ certification.

By: Spike Xavier

The CompTIA A+ Core 2 (220-1202) V15 course delves into the software, security, and service layers essential for a technician’s toolkit. Covering areas such as operating systems, security, software troubleshooting, and operational procedures, the class provides comprehensive training. You will explore the installation and management of Windows, macOS, Linux, and mobile systems, alongside the use of command-line tools. Security concepts are integrated into everyday tasks, focusing on threat mitigation and system hardening. Troubleshooting guidance addresses crashes, malware, and performance issues across various platforms, while operational practices emphasize documentation, change management, backups, safety protocols, scripting, and professional communication. Successfully passing this 90-question exam with a score of 700 out of 900, along with the Core 1 exam, earns the complete CompTIA A+ certification, demonstrating your capability to secure, maintain, and support systems in real-world scenarios.

By: Raymond Lacoste

The CompTIA® Network+ course builds on your existing user-level knowledge and experience with personal computer operating systems and networks by presenting the fundamental skills and concepts you will use on the job in any type of networking career. If your job duties include network troubleshooting, operation or maintenance, or if you are preparing for any type of network-related career, this course provides the background knowledge and skills you will need to be successful. Exam: N10-009 This certification course is part of a new Study Plan that includes a Placement Exam, the Full Course (this course), a microlearning Exam Crash and a certification Readiness Exam. You can add the Study Plan or Exam Crash to your My Classroom by clicking the links below or in the Supplements sidebar: Study Plan Exam Crash

By: Raymond Lacoste

In this instructor-led, online training course, you will be prepared for the CompTIA Security+ certification exam. The Security+ certification is an international, vendor-neutral certification. The Security+ certification is proof of a person’s knowledge and skills required to assess the security posture of an enterprise environment and recommend and implement appropriate security solutions; monitor and secure hybrid environments, including cloud, mobile, and IoT; operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance; identify, analyze, and respond to security events and incidents. Exam: SY0-701 This certification course is part of a new Study Plan that includes a Placement Exam, the Full Course (this course), a microlearning Exam Crash and a certification Readiness Exam. You can add the Study Plan or Exam Crash to your My Classroom by clicking the links below or in the Supplements sidebar: Study Plan Exam Crash