Students will learn:

• Six Sigma history
• Process improvement and quality methods
• Lean concepts
• Six Sigma concepts
• Process components
• Quality management
• Ability to select the right projects
• DMAIC & DMADV

• Engineers
• Operations
• Quality Engineers
• Project Managers
• Continuous Improvement Specialists
• Architects and managers
• Team Leaders

None

What is Six Sigma?

• Data driven processes
• Defining Six Sigma
• Common principles
• Challenges of Six Sigma

Six Sigma history and application

• The development of statistical process control
• Continuous improvements
• Continued growth of Six Sigma
• Applying Six Sigma knowledge

Other process improvement and quality methods

• Formal quality and process improvements
• When to use Six Sigma

Lean Concepts

• The 7 Muda
• Other forms of waste
• Two type of Muda
• 55
• Just-in-time manufacturing

Basic Six Sigma concepts

• Standard deviation
• The Pareto principle
• Voice of the customer
• Basic metrics

Approaching a problem

• Problem functions: y=f(x)
• The 5 whys
• Creating a problem statement

What is a process

• Major process components
• Process owners
• Data reviews
• Defining process components: SIPOC (suppliers, inputs, process, outputs, and customers)

Quality Management

• Critical to quality characteristics
• CoQ (Cost of quality) and CoPC (Customer Operations Performance Centre)

Selecting the right projects

• Enterprise level project selection
• Project charter creation
• Building a Six Sigma team
• Timeline creations, scheduling and milestones
• Budget creation

Introduction to DMAIC (define, measure, analyze, improve, control) and DMADV (define, measure, analyze, design, verify)

• Define
• Measure
• Analyze
• Improve
• Control
• Design
• Verify