There are many reasons why Service Desk managers or a Service Desk employees benefit from obtaining a CCNA certification. Raymond Lacoste, Cisco/AWS/ITIL instructor, has worked with many individuals that are Service Desk employees, and he truly believes that gaining core competencies from the CCNA will accelerate your career faster than skipping ahead in Cisco’s learning tracks. Let Raymond convince you by listening to his video about gaining a CCNA cert while working for the Service Desk.
CCNA for Service Desk Managers and Employees
July 27, 2021
Colin Schmit