Building Great Relationships with Difficult People

Welcome to “Building Great Relationships with Difficult People,” a video lesson that provides strategies for managing workplace relationships with toxic individuals. This video lesson is the last of five in the “Building Great Relationships” video course, which guides learners in establishing trusting relationships with anyone they encounter at work. During this lesson, learners will consider their options for dealing with difficult personalities on the job. Ultimately, viewers should feel empowered to respond to problematic people and maintain a productive working relationship with them, even if they’re not the best of friends. (Keywords: communication, respect, emotional intelligence, conflict management, conflict resolution, professionalism)