Overview

This course is designed for IT professionals seeking to understand both the strengths and limitations of ChatGPT in technical environments. Learners will explore topics such as the continued importance of human expertise, risks associated with AI misuse, hallucinations, data controls, and compliance standards like NIST AI 600. Practical modules provide guidance on troubleshooting, scripting, configuration management, using Projects, reasoning models, and building IT documents like acceptable use policies. Emphasis is placed on using ChatGPT responsibly while maximizing its value for technical tasks.

Modules

1. Considerations for Use of ChatGPT as an IT Pro

1.1 ChatGPT does not Remove the Need for Expertise3 min

1.2 Dangers of ChatGPT in the Hands of a Novice3 min

1.3 How Generative AI Enables Hackers2 min

1.4 Hallucinations and Confabulations in ChatGPT4 min

1.5 Risks and NIST AI 6004 min

1.6 Understanding Data Controls in ChatGPT2 min

2. Using ChatGPT Features as an IT Pro

2.1 Looking up Error Codes or Log Messages in ChatGPT2 min

2.2 Create an IOS ACL using 4o and o1-pro5 min

2.3 Creating a Long Config or Script with ChatGPT3 min

2.4 Dropping in a Screenshot of a Configuration3 min

2.5 Using Projects in ChatGPT3 min

2.6 Using Reasoning Models in ChatGPT3 min

2.7 Building an AUP using Canvas4 min

2.8 Code a Python Ping Sweep Tool3 min

ChatGPT for IT Professionals

Overview

Modules

1. Considerations for Use of ChatGPT as an IT Pro

2. Using ChatGPT Features as an IT Pro

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