Communication Toolkit: Live Chat Essentials

Welcome to the “Communication Toolkit: Live Chat Essentials” video lesson intended to help viewers communicate as effectively as possible with customers over live chat. This video lesson is part of the “Communication Toolkit,” which instructs employees and employers on how to improve their communication skills. In this lesson, learners will become familiar with several live chat communication strategies, from framing messages positively to listening and responding with empathy. In the end, the viewer should understand how to communicate online in a way that creates an excellent service experience for the customer.