Continuous Quality Improvement: Diagrams (Part 4 of 5) — The Fishbone Diagram

Welcome to the topic of continuous quality improvement (CQI)! CQI: Diagrams provides diagramming tools that can be added to your CQI toolkit. This video lesson, The Fishbone Diagram, is the fourth in a series of five. It describes the fishbone diagram as a process improvement tool used to identify cause-and-effect relationships in large groups of elements and steps. After viewing the lesson, the viewer will understand when and how to use the fishbone diagram effectively.