Continuous Quality Improvement: Overview (Part 1 of 3) — The Different CQI Disciplines

Welcome to the topic of continuous quality improvement (CQI)! CQI: Overview is a video course intended to provide an introduction to the world of CQI in the workplace. This video lesson, The Different CQI Disciplines, is the first of three. It describes the concepts that support the application of CQI tools in the workplace, as well as the skill sets that process improvement teams need. The viewer will also receive an introductory look at the Baldrige Criteria for Performance Excellence and Total Quality Management.