Creating an Amazing Customer Experience: Creating Amazement

Welcome to the “Creating Amazement” lesson which discusses the idea of being better than average all of the time. This lesson is the second of five in the “Expert Insights: Creating an Amazing Customer Experience with Shep Hyken” course, which is meant to give workers and managers the tools they need to create a more amazing customer experience. In this lesson, you’ll learn what “average” means, how to get 5-star ratings (hint: it’s not as hard as you think!), and the importance of managing each interaction. Shep will talk about the moment of truth, and how it can become a moment of misery, mediocrity, or magic. After viewing, workers and managers will understand the importance of each of their roles in creating an amazing customer experience.