Creating an Amazing Customer Experience: Introduction

Welcome to the “Introduction” lesson which briefly covers the agenda for this course. This lesson is the first of five in the “Expert Insights: Creating an Amazing Customer Experience with Shep Hyken” course, which is meant to give workers and managers the tools they need to create a more amazing customer experience. In this lesson, you’ll learn what “customer” means, as well as what you can expect to get out of this course.