Developing Empathy

Welcome to the “Developing Empathy” video lesson meant to show learners how to become more empathetic at work and in life. This video lesson is the first of two in the two-part “Empathy as a Soft Skill” series. In this lesson, viewers will learn what empathy is and differentiate it from sympathy. In addition, learners will become familiar with a specific process for treating others with empathy at work.