Ethics Toolkit: Misuse of Customer Information

Welcome to the “Ethics Toolkit: Misuse of Customer Information” video lesson meant to highlight the importance of protecting sensitive customer data. This video lesson is part of the “Ethics Toolkit,” which encourages employees from top to bottom of the organization to behave in an ethical and upright manner at work. In this lesson, viewers will learn what constitutes personally identifiable information and consider some tips for maintaining customers’ privacy and preventing the sharing of customer information. (Keywords: PII, cybersecurity, breach)