Handling Angry Customers: Ending an Interaction Safely

Welcome to the Handling Angry Customers: Ending an Interaction Safely” video lesson intended to help customer service representatives know how to act when a customer continues to act abusive despite going through the proper steps to deescalate the situation. This lesson is the fifth of seven video lessons in the “Handling Angry Customers” course, which covers the key steps in defusing an angry customer from beginning to end, including when to terminate a conversation. This key lesson in this course covers when customer service representatives might be unable to resolve a situation and need to professionally terminate the interaction, either in person or on the phone. Ultimately, after watching, viewers should be more skilled at courteously disconnecting a call or leaving a situation with a hostile customer who continues to behave abusively.