Handling Angry Customers: Following Up

Welcome to the Handling Angry Customers: Following Up” video lesson intended to help customer service representatives know how to follow up with customers after an interaction. This lesson is the sixth of seven video lessons in the “Handling Angry Customers” course, which covers the key steps in defusing an angry customer from beginning to end, including when to terminate a conversation. This lesson dives into the importance of following up and what should be done to maximize the value of the interaction with the customer. Ultimately, after watching, viewers should know the benefit of reaching out to customers after an angry interaction and what to include in any correspondence.