Handling Angry Customers: Reassuring the Customer You're Here to Help

Welcome to the Handling Angry Customers: Reassuring the Customer You're Here to Help” video lesson intended to help customer service representatives reassure a customer that their problem will be taken care of. This lesson is the second of seven video lessons in the “Handling Angry Customers” course, which covers the key steps in defusing an angry customer from beginning to end, including when to terminate a conversation. This lesson gives some tips on how viewers can instantly defuse tension in a customer interaction by taking ownership of their issue. Ultimately, after watching this lesson, learners should know how to reassure angry customers, as well as some tips to make it more effective.