Hotel Hospitality: Allocating Guest Rooms

Welcome to the “Allocating Guest Rooms” video lesson intended to focus on placing guests in a room that meets their needs and wants as closely as possible. This lesson is the third of four in the “Hotel Hospitality: Front Office” series, which focuses on the front desk duties of handling luggage, booking requests, allocating rooms, and it ends with best practice do’s and don’ts. In this lesson, the learner is taken through different scenarios that can happen during check-in, and they also learn what steps should be taken through the process of allocating rooms. The lesson goes over what viewers should look for during check-in, the importance of accommodating requests and needs, and the process of upgrading and downgrading guests.