Hotel Hospitality: Booking Requests

Welcome to the “Booking Requests” video lesson meant to describe how to help guests by booking their reservations. This lesson is the second of four in the “Hotel Hospitality: Front Office” series, which focuses on the front desk duties of handling luggage, booking requests, allocating rooms, and it ends with best practice do’s and don’ts. In this lesson, the learner goes through the steps of handling booking requests effectively and efficiently. Specifically, the lesson provides action steps, which encompass all phases of the process. The lesson also goes in-depth on the process for external restaurant bookings. Ultimately, the viewer of this lesson will be better equipped to handle booking requests to the best of their ability.