Hotel Hospitality: Front Office

Welcome to the “Hotel Hospitality: Front Office” video course intended to provide action steps based on the responsibilities of front desk staff. This course, comprising four video lessons, focuses on the front desk duties of handling luggage, booking requests, allocating rooms, and it ends with best practice do’s and don’ts. Viewers of this course will be well-equipped to provide excellent service as front desk staff, and they will positively contribute to the guest experience.