Hotel Hospitality: Front Office Do's and Don'ts

Welcome to the “Front Office Do’s and Don’ts” video lesson meant to provide action steps on how to perform exceptionally in the front office. This lesson is the fourth of four in the “Hotel Hospitality: Front Office” series, which focuses on the front desk duties of handling luggage, booking requests, allocating rooms, and it ends with best practice do’s and don’ts. This lesson describes nine actions that a front office employee should partake in and five actions that they should not. The lesson explains how each “do” action positively impacts the guest and provides alternatives to each “don’t” action.