Hotel Hospitality: Handling Guest Luggage

Welcome to the “Handling Guest Luggage” video lesson intended to describe how to handle guest luggage appropriately when working at the bell desk of the front office. This lesson is the first of four in the “Hotel Hospitality: Front Office” series, which focuses on the front desk duties of handling luggage, booking requests, allocating rooms, and it ends with best practice do’s and don’ts. In this lesson, the learner is provided with step-by-step actions to take to immediately start a guest’s experience with stellar customer service. This lesson has an in-depth focus on the proper handling of guest luggage.