How to Instant Message at Work

Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations. This video lesson, How to IM at Work, describes best practices for instant messaging in the workplace. Even though instant message is a less formal medium of communication than email, you need to make sure that you are respecting people’s time, writing in a readable format, and covering one topic at a time. After watching this lesson, the viewer will be able to use IM professionally and appropriately.