Keeping Your Cool with Angry People

Welcome to the Keeping Your Cool with Angry People video lesson intended to help learners understand common root causes of anger at work and recognize how to effectively respond when someone is angry to defuse the situation. While anger is a normal emotion, it can be a problem at work when it recurs or becomes out of control. In rare cases, it can even escalate to workplace violence. Fortunately, after watching this video, viewers should feel equipped to handle an angry coworker, as well as know when to report them to HR instead of engaging further.