Phone Etiquette: 8 Essential Rules for Phone Etiquette

Welcome to the 8 Essential Rules for Phone Etiquette video lesson, which will teach you the indispensable rules of being professional and polite on the phone. This lesson is the first of four in the Phone Etiquette series, which covers best practices during customer service calls, a deep dive into taking and leaving messages, and detailed steps on how to defuse angry customers. This lesson will highlight how to communicate effectively, the best way to transfer callers, how to skillfully take and leave messages, and what not to do during conference calls.