Phone Etiquette: Take and Leave Phone Messages Like a Pro

Welcome to the “Take and Leave Messages Like a Pro” video lesson, which will cover in detail how to expertly take and leave messages at work. This lesson is the third of four in the “Phone Etiquette” series, which covers essential rules for phone etiquette, best practices during customer service calls, and detailed steps on how to defuse angry customers. In this lesson, you will learn what to know before taking a call, how to guide a caller toward an actionable message, and how to leave concise and effective messages that will warrant a response.