The Rookie Manager: Addressing Employee Grievances

Welcome to “The Rookie Manager: Addressing Employee Grievances,” a video lesson that describes how you should respond to workplace complaints from your employees. This lesson is the final of five in “The Rookie Manager” video course meant to help you understand your role as a new leader and effectively manage your employees. First, viewers will learn about common sources of employee complaints. Then, they’ll learn about the basic steps they must include in their process for handling workplace complaints. Finally, this lesson covers the benefits of having official grievance procedures at work. By completing this lesson, viewers will understand how to address complaints in a professional manner and maintain a healthy workplace.