Service Best Practices: Ability to Say No

Welcome to “Service Best Practices: Ability to Say No,” a video lesson intended to show you how to say no to customers effectively. This lesson is the tenth of 12 in the “Service Best Practices” video course meant to cover the essential skills for providing consistent, high quality care for every customer. Although it’s painful, you sometimes have to tell a customer, “No, I’m sorry. We don’t have that feature.” This lesson will explain the process for clearly explaining the issue, remaining positive, and reaching a fair resolution everyone accepts.