Overview

This series is focused on ServiceNow tasks common to Approvers in ServiceNow. Videos are organized in a manner based on the ServiceNow process aligned with tasks. Approvers are encouraged to use this as a just-in-time manner to observe how to best accomplish a task in ServiceNow.

Skills Learned

After completing this online training course, students will be able to:

Use the ServiceNow interface as an approver
Use ServiceNow as an approver for Incident Management
Use ServiceNow as an approver for Change Management
Use ServiceNow as an approver for Problem Management
Use ServiceNow as an approver for Self-Service

Modules

1. Topic: Incident Management - Class Recordings

1.1 How to Resolve an Incident Record2 min

1.2 How to Resolve a Major Incident Record4 min

2. Topic: Change Management - Class Recordings

2.1 How to Approve a Normal Change Record1 min

2.2 How to Approve an Emergency Change Record1 min

2.3 How to Approve a Change Record as the Service Owner1 min

3. Topic: Problem Management - Class Recordings

3.1 How to Resolve a Problem Record6 min

4. Topic: Self-Service - Class Recordings

4.1 How to Approve a Self-Service Request1 min

ServiceNow Approver Workflow Series