ServiceNow User Workflow Series

This series is focused on ServiceNow tasks common to Users in ServiceNow. Videos are organized in a manner based on the ServiceNow process aligned with tasks. Users are encouraged to use this as a just-in-time manner to observe how to best accomplish a task in ServiceNow.

Skills Learned

After completing this online training course, students will be able to:

• Use the ServiceNow interface as a user
• Use ServiceNow as a user for Incident Management
• Use ServiceNow as a user for Change Management
• Use ServiceNow as a user for Configuration Management
• Use ServiceNow as a user for Problem Management
• Use ServiceNow as a user for the Service Catalog
• Use ServiceNow as a user for Knowledge Management
• Use ServiceNow as a user for Self-Service
• Use ServiceNow as a user for Demand Management
• Use ServiceNow as a user for the Survey Capability