Sparking the Customer Experience: Anticipate Their Needs

Welcome to the “Sparking the Customer Experience: Anticipate Their Needs” video lesson designed to help you anticipate customer needs through active listening and observation. This lesson is the fourth of seven in the “Expert Insights: Sparking the Customer Experience with Simon T. Bailey” video course, which is devoted to helping you embrace customer service as a mindset to create happy and loyal customers. In this lesson, you’ll learn the power of anticipatory service and why it’s so important to be the difference-maker for the customer. After watching, you will know how to be an emotionologist when listening to a customer so you can channel the mindset of customer love.