Sparking the Customer Experience: Keep Them Loyal

Welcome to the “Sparking the Customer Experience: Keep Them Loyal” video lesson designed to help you use intentional acts of kindness to create a moment with a customer. This lesson is the sixth of seven in the “Expert Insights: Sparking the Customer Experience with Simon T. Bailey” video course, which is devoted to helping you embrace customer service as a mindset to create happy and loyal customers. In this lesson, you’ll be inspired through stories of intentional acts of kindness that show the benefit of creating special moments for customers. After watching, you’ll learn why kindness is the bottom line when it comes to the customer experience.