Sparking the Customer Experience: Personalize the Experience

Welcome to the “Sparking the Customer Experience: Personalize the Experience” video lesson designed to help you see every customer as a VIP so you can find a way to individualize the moment. This lesson is the third of seven in the “Expert Insights: Sparking the Customer Experience with Simon T. Bailey” video course, which is devoted to helping you embrace customer service as a mindset to create happy and loyal customers. In this lesson, you’ll hear stories that will inspire you to think about what you can do every day to personalize the experience for those you serve. After watching, you should be motivated to individualize the moment for above and beyond customer service.