Sparking the Customer Experience: See Customers as Guests

Welcome to the “Sparking the Customer Experience: See Customers as Guests” video lesson designed to help you connect with customers and create meaningful moments. This lesson is the second of seven in the “Expert Insights: Sparking the Customer Experience with Simon T. Bailey” video course, which is devoted to helping you embrace customer service as a mindset to create happy and loyal customers. In this lesson, you’ll hear how Simon made a difference at Disney when he learned how to be an “emotionologist.” You’ll also learn how the “CARE” acronym can help you make sure the customer feels valued. After watching, you should have tips that you can use with every customer interaction, so they truly feel cared for.