Total Quality Management (TQM) (Part 1 of 5): The Origins

Welcome to the topic of continuous quality improvement (CQI)! This video course, Total Quality Management (TQM), offers strategies for achieving long-term success in an organization through the comprehensive management of quality. This video lesson, The Origins, is the first out of five. In this video lesson, learners will become familiar with how TQM came about and how the world responded to it. They will also learn what quality is, common misconceptions about quality, and why quality is so critical for every organization.