Total Quality Management (TQM) (Part 3 of 5): The PDCA Cycle

Welcome to the topic of continuous quality improvement (CQI)! This video course, Total Quality Management (TQM), offers strategies for achieving long-term success in an organization through the comprehensive management of quality. This video lesson, The PDCA Cycle, is the third out of five. In this lesson, viewers will learn what the PDCA cycle is and how it works. In the end, learners will be familiar with each step of the cycle, from plan to act, and will know how to use the cycle to effectively implement TQM in an organization.