Total Quality Management (TQM) (Part 5 of 5): Deming's 14 Points to Success

Welcome to the topic of continuous quality improvement (CQI)! This video course, Total Quality Management (TQM), offers strategies for achieving long-term success in an organization through the comprehensive management of quality. This video lesson, Deming’s 14 Points to Success, is the last out of five. In this lesson, viewers will learn each of Deming’s tips to successfully implement TQM in an organization, from dedicating the organization to improving products and services to eliminating fear to involving everyone in the transformation. In the end, learners will understand that TQM requires an organization’s entire management philosophy to change to achieve ultimate success.