What to Do When a Customer Records You on Their Phone

Welcome to “What to Do When a Customer Records You on Their Phone,” a lesson created to help you respond professionally when a customer whips out their phone to capture your interaction on camera. Throughout this lesson, you’ll consider a couple of real-life scenarios when an employee reacted badly to being recorded by a customer, causing their company to get negative press. Then, you’ll explore some tips for responding the right way when you find yourself in a similar situation. Ultimately, you should be able to deescalate the situation so that the customer stops recording - or, at the very least, the video reflects well on you and your company if it goes viral on social media.